Privacy Policy

MUNCHUPS LIMITED
Last Updated: 12 September 2026

MUNCHUPS LIMITED ("Munchups", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect your information when you use the Munchups mobile application and related services.

Munchups complies with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

MUNCHUPS LIMITED
Company Number: 10713196

Registered Office:
224 Fitzstephen Road
Dagenham
Essex
RM8 2YB
United Kingdom

Email: info@munchups.com
Telephone: 07588 813922

2. About Munchups

Munchups is an online marketplace that connects:

• Buyers
• Chefs
• Grocers

Users can:

• Create an account
• List food items
• Browse food listings
• Submit food requests
• Receive proposals
• Purchase food
• Arrange collection or delivery
• Leave reviews and ratings
• Receive order notifications

3. Information We Collect

Account Information

When you register we may collect:

• First name
• Last name
• Email address
• Telephone number
• Username
• Password (stored securely in encrypted form)
• Postcode
• Address information
• Account type (Buyer, Chef or Grocer)

Verification Information

To activate your account, we send a One Time Password (OTP) to your registered email address. We collect information relating to verification and account activation.

Food Listings and Content

Users may upload:

• Food photographs
• Profile photographs
• Business photographs
• Food descriptions
• Menus
• Pricing information
• Reviews
• Ratings

Transaction Information

We may collect:

• Orders
• Proposals
• Payments
• Refunds
• Collection details
• Delivery details
• Transaction references
• Order history

Location Information

Munchups uses location information to provide location-based services. We may collect:

• Postcode
• Full address
• GPS location
• Delivery location
• Collection location

Location information helps us:

• Display nearby chefs and grocers
• Show food sellers on maps
• Enable collection and delivery services
• Verify order completion
• Improve safety and fraud prevention

GPS location information is only collected when you grant permission through your device settings. You may disable location permissions at any time, although some features may become unavailable.

Device and Technical Information

We may automatically collect:

• Device type
• Operating system
• App version
• IP address
• Language settings
• Time zone
• Device identifiers
• Usage information
• Crash information
• Security logs

4. How We Use Your Information

We use your information to:

• Create and manage accounts
• Verify users
• Enable Buyer, Chef and Grocer services
• Process proposals and requests
• Complete food orders
• Process payments
• Prevent fraud
• Improve security
• Investigate complaints
• Send notifications
• Improve app functionality
• Analyse service performance
• Comply with legal obligations

5. Payments

All payments are processed securely through Stripe. Munchups does not store full payment card numbers or card security codes. When making payments, your information may be processed by Stripe in accordance with Stripe's own Privacy Policy.

We may receive limited payment information including:

• Payment status
• Transaction ID
• Payment method type
• Last four digits of card number
• Refund information

6. Third-Party Services

To operate Munchups we use trusted third-party services. These currently include:

Stripe

Used for:

• Payment processing
• Refunds
• Fraud prevention
• Transaction verification

Google Maps

Used for:

• Displaying nearby chefs
• Displaying nearby grocers
• Location services
• Collection and delivery support

Google Analytics

Used to:

• Understand app usage
• Improve performance
• Identify issues
• Improve user experience

Hostinger

Used for:

• Application hosting
• Server infrastructure
• Data storage

These providers may process information only for the services they provide.

7. Notifications

Push Notifications

Including:

• New proposals
• Order updates
• Delivery updates
• Collection updates
• Account activity
• Security notifications

Email Notifications

Including:

• Registration verification
• OTP verification codes
• Order confirmations
• Proposal updates
• Account notifications
• Customer support responses

Munchups does not currently send SMS notifications.

8. Reviews and Ratings

Users may submit:

• Reviews
• Ratings
• Feedback
• Reports of inappropriate behaviour

Reviews, ratings and reports may be stored and used to maintain the safety and quality of the marketplace.

9. Sharing Information

We may share information:

Between Users

Information necessary to complete transactions may be shared between Buyers, Chefs and Grocers.

With Service Providers

Including:

• Stripe
• Google Maps
• Google Analytics
• Hosting providers
• Customer support providers

Legal Reasons

We may disclose information where required:

• By law
• By court order
• To regulatory authorities
• To investigate fraud
• To protect users
• To enforce our terms

We do not sell personal information.

10. Data Retention

We keep personal information only for as long as reasonably necessary. We may retain information:

• To comply with legal obligations
• For accounting purposes
• For fraud prevention
• For dispute resolution
• For security investigations

When information is no longer required, it will be securely deleted or anonymised.

11. Account Deletion

Users may delete their account directly through the Munchups application. If you are unable to access the application, account deletion requests may be submitted using our public account deletion page.

Account deletion requests may also be submitted by contacting: info@munchups.com

Deletion of the mobile application alone does not automatically delete your account. Where legally required, some records may be retained after account deletion.

12. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise any of these rights, contact: info@munchups.com

13. Security

We implement reasonable technical and organisational measures designed to protect your information. These measures include:

• Encrypted communications
• Access controls
• Secure authentication
• Password protection
• Security monitoring
• Restricted administrative access

No internet-based service can guarantee absolute security.

14. Age Restriction

Munchups is intended only for users aged 18 years or older. We do not knowingly allow persons under the age of 18 to create an account. If we discover that a person under 18 has registered, we may remove the account and associated information.

15. International Transfers

Some service providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be made available through the Munchups application and associated services.

17. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

MUNCHUPS LIMITED
Company Number: 10713196

224 Fitzstephen Road, Dagenham, Essex, RM8 2YB, United Kingdom

info@munchups.com

07588 813922