Business Policy

Munchups Ltd Business Policy Last Updated: [21 November 2024]

1. Introduction

Munchups Ltd is committed to providing a safe, efficient, and innovative platform for food sharing. This Business Policy outlines our core values, operational standards, and commitments to users, stakeholders, and the community.

2. Core Values

Safety and Quality: Ensuring food safety and high-quality standards in all transactions facilitated through our platform. Transparency: Clear communication of policies, terms, and expectations to all users. Community Engagement: Building trust and fostering a sense of community among sharers and buyers. Sustainability: Encouraging resource sharing to reduce food waste and promote sustainable living.

3. Operational Standards

Compliance with Laws: Adherence to all UK laws and regulations, including food safety and hygiene standards. Regular updates to policies and practices to reflect changes in legislation. User Conduct: Sharers and buyers must conduct themselves respectfully and honestly. Misrepresentation, fraud, or unsafe practices will result in account suspension or termination. Fair Usage: Limits on the number of portions a sharer can distribute per meal time to maintain quality and fairness. Scalability options available for compliant sharers wishing to expand their offerings. Dispute Resolution: Mechanisms in place to address conflicts between users promptly and impartially. Data Protection: Strict adherence to GDPR regulations to ensure user data security and privacy.

4. Commitments to Sharers and Buyers

Sharers: Provide a platform to monetize extra portions responsibly. Offer guidelines on food safety, allergen handling, and legal compliance. Buyers: Facilitate access to fresh, homemade meals while promoting transparency on food details. Encourage informed decision-making by displaying allergen and ingredient information. Both Parties: Support fair and safe interactions by acting as a neutral facilitator. Regularly update app features to improve user experience and operational efficiency.

5. Monitoring and Enforcement

User Accountability: Sharers and buyers are responsible for adhering to the platform's policies and applicable laws. Violations of policies will result in corrective actions, including warnings, suspensions, or permanent bans. Platform Oversight: Proactive monitoring of transactions and user interactions to ensure compliance. Periodic reviews and audits of sharers to maintain safety and trust.

6. Corporate Responsibility

Sustainability: Encourage food sharing as a means to reduce waste and promote sustainability. Partner with local grocers and meat shops to support community-based food solutions. Community Support: Collaborate with charities to support food security initiatives. Empower local cooks to generate supplementary income. Innovation and Growth: Invest in technology to enhance app features and scalability. Stay adaptable to evolving market demands and user needs.

7. Complaints and Feedback

Users are encouraged to share complaints or suggestions to improve our services.

Contact information for complaints:

Help@Munchups.com

07588813922

224 Fitzstepehen Road, Dagenham, Essex, RM82YB

8. Amendments to Policy

This Business Policy is subject to periodic review and updates to ensure alignment with legal standards, industry practices, and user expectations. Users will be notified of any significant changes.

9. Contact Information

For inquiries regarding this Business Policy, please contact us:

For inquiries regarding this Business Policy, please contact us:

info@Munchups.com

07588813922

224 Fitzstepehen Road, Dagenham, Essex, RM82YB

This Business Policy provides a framework for operational excellence, compliance, and accountability, aligning Munchups Ltd with best practices and stakeholder expectations.

Consent Agreement Last Updated: [21 November 2024]

This Consent Agreement outlines the understanding between Sharers (sellers) and Buyers (consumers) on the Munchups Ltd platform ("Platform"). By using the Platform, both parties agree to the terms outlined below:

1. Responsibilities of Sharers

Sharers agree to:

• Food Safety Compliance: Adhere to UK food safety and hygiene laws, including the Food Safety Act 1990, Food Hygiene (England) Regulations 2013, and associated guidance.
• Transparency: Clearly communicate portion availability, deadlines, and any relevant preparation details.
• Accountability: Accept liability for any negligence or violations of food safety laws.

2. Acknowledgments of Buyers

Buyers agree to:

• Understanding the Nature of the Transaction: Acknowledge that food is shared under a mutual agreement with the sharer.
• Informed Decisions: Review food information, including allergens and ingredients, before ordering.
• Assumption of Risk: Understand that food purchased through the Platform is shared "as is."

3. Mutual Agreement Between Sharers and Buyers

Both parties agree that:

• Platform Liability: Munchups Ltd is not liable for disputes, food quality, safety, or adverse reactions.
• Fair Use and Compliance: Both parties will use the Platform responsibly.
• Consent to Monitoring: Munchups Ltd reserves the right to monitor transactions.

4. Enforcement and Consequences

Account Suspension or Termination:

• Sharers or buyers found to be in breach of this agreement may face account suspension.
• Legal Action: Serious violations may result in legal proceedings.

5. Acceptance of Terms

By using the Munchups Ltd Platform, both Sharers and Buyers consent to this agreement.

6. Amendments to this Agreement

This Consent Agreement may be updated periodically to reflect changes in UK laws or platform policies.

UK GDPR Data Protection and Security Compliance Policy Last Updated: [21 November 2024]

Munchups Ltd is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Protection Principles

Munchups Ltd adheres to the following principles as per the UK GDPR:

• Lawfulness, Fairness, and Transparency: Data is processed legally and fairly.
• Purpose Limitation: Data is collected for specified purposes.
• Data Minimization: Only necessary data is collected.

2. Personal Data We Process

Categories of Data:

• User Identification Data: Name, email address, phone number.
• Transaction Data: Payment details, order history.

3. Lawful Basis for Processing

We process personal data based on the following lawful grounds:

• Contractual Obligation: To provide and manage our services.
• Consent: Where explicit consent is required.

4. Security Measures

Munchups Ltd employs the following measures to safeguard data:

• Encryption: Sensitive data is encrypted.
• Access Control: Access to data is restricted.

5. User Rights

Under UK GDPR, users have the following rights:

• Access: Request a copy of personal data.
• Rectification: Correct inaccurate data.

6. Data Retention

Personal data is retained only as long as necessary.

7. Third-Party Processors

Third-party service providers are contractually obligated to comply with GDPR.

8. Data Breach Notification

In the event of a data breach, affected users will be notified.

9. Privacy by Design and Default

Munchups Ltd incorporates data protection principles into system designs.

10. Training and Awareness

All employees handling personal data receive regular training.

11. Data Protection Impact Assessments (DPIAs)

DPIAs are conducted for high-risk data processing activities.

12. Contact Information

For data protection inquiries, contact our Data Protection Officer (DPO):

[Name Of DPO : Muhammad Waqas Ali]

[info@Munchups.com]

07588813922

[224 Fitzstepehen Road, Dagenham, Essex, RM8 2YB]

13. Amendments to this Policy

Munchups Ltd reserves the right to amend this policy.