This Refund and Cancellation Policy applies to all purchases made through Munchups.
Because food products are often:
refund rights may differ from those available for non-food products.
Before Seller Acceptance
If a Buyer cancels before a Chef or Grocer accepts the order:
Refund: 100%
No cancellation fee applies.
After Seller Acceptance
If the Seller has accepted the order:
Refund: 50%
The remaining amount may be retained by the Seller to cover:
After Preparation Has Commenced
Once the Seller has begun:
the order becomes non-refundable.
Refund: 0%
unless otherwise agreed by the Seller.
Where a Seller cancels:
Buyer receives 100% refund.
Repeated Seller cancellations may result in:
A refund may be considered where:
Evidence may be requested.
Buyers remain responsible for:
Refunds will not generally be provided where a Buyer fails to check ingredients before ordering.
Munchups may investigate disputes and request evidence including:
Final decisions will be made acting reasonably and in good faith.
This policy should be read alongside our Terms & Conditions and Privacy Policy. For questions, contact us at:
MUNCHUPS LIMITED
Company Number: 10713196
224 Fitzstephen Road, Dagenham, Essex, RM8 2YB, United Kingdom
info@munchups.com